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Reservation and Rental Process                         Reservation Policies  

 Why choose Grand Vacation Rentals


Reservation and Rental Process

Step 1:  Select your property.  Browse the properties and find the best for your needs.  Sort by the dates of your stay, number of people or other characteristics.  Browse the different tabs for pictures and property amenities.  Notice that all properties have a requirement for a minimum number of nights.  You may always call to check on the possibilities of exceptions.  Please note any property restrictions on number of occupants, smoking, and pets.

Step 2:  Get a Quote.  Check availability for your specific dates and then get a quote.

Step 2:  Reserve the property.  Request a reservation for your dates on the property.  You will receive an email confirmation of your reservation when it is accepted.  Initial payment is required to secure the property.

Step 3:  Finalize the reservation.   Return the rental agreement (by fax or mail) and remit payment for the rental  and security deposit (by credit card or check).   Upon receipt of the rental agreement and payment, your welcome packet will be sent to you with complete instructions. 

Step 4:  Arrive at your mountain destination, pick up your keys and enjoy your vacation!  Your rental includes towels and linens, soaps and shampoo, and dishwashing soap.

Step 5:  After successful completion of your rental, your security deposit will be refunded.


Reservation Policies

Reservation Acceptance

  • All reservation requests are subject to acceptance by Grand Vacation Rentals and the successful receipt of the initial payment.

  • You will receive an email confirmation once your request is accepted.  The email should be received within 24 hours of the submission of your request.

  • If your reservation request cannot be accommodated or there are additional costs not quoted by the automated system, you will be contacted prior to any processing of payments.

  • Your rental contract will be emailed to you after the reservation is accepted.  The signed contract must be returned 45 days prior to arrival to maintain your reservation.  For reservation made less than 45 days prior to arrival, the contract must be returned with 48 hours of receipt.

  • Arrival instructions (maps, directions, lockbox codes, etc.) are emailed prior to your arrival if all payments are completed and the signed rental agreement has been received.

Payment Policy

  • The initial payment at due at the time of reservation.

  • The balance of the payment is due 45 days prior to the arrival date, unless otherwise noted.

  • The security deposit is due 45 days prior to the arrival date.

  • If the reservation is made less than 45 days prior to the arrival date, the initial payment, balance of rental and security deposit are due at time of booking.

  • All payments must be made to maintain the reservation.   Failure to make a payment on the due day may be considered a cancellation.

  • All payments will be automatically charged to the credit card on file on the due date, unless other payment arrangements have been made prior to the due date.

Cancellation Policy

  • Once your request has been accepted and the initial payment received, your reservation cannot be cancelled without cancellation fees.  The fee for canceling a reservation more than 45 days before the arrival date is $100.00.

  • Within 45 days of the arrival date, reservations cannot be cancelled, and only the security deposit is refundable.  Exceptions to this policy are at the sole discretion of Grand Vacation Rentals and are based upon individual circumstances and the ability to re-rent properties.


Why choose Grand Vacation Rentals?

  • All properties are professionally cleaned and inspected prior to your arrival.

  • Each property is equipped with high quality linens and towels, paper products, and complementary amenities.

  • Linen and towel exchanges are available at our office for longer stays.

  • Our staff is locally available 24 hours a day, 7 days a week for any emergency needs you may have.

  • We honor MasterCard, Visa, American Express and Discover credit cards.

  • Grand Lake Vacation Rentals is an established, licensed and insured business.  We adhere to all state, county and local licensing and taxing requirements.

 

 

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Grand Vacation Rentals | 1103 Grand Avenue | PO Box 869 | Grand Lake, CO  80447

toll free: 1-800-627-8530 | phone: 1-970-627-8755 | email : guestservices@grandlakevacationrentals.com